What is one essential characteristic of a library professional in the context of reference services?

In the context of reference services, problem-solving skills are essential for a library professional. These skills enable librarians to effectively navigate a wide variety of inquiries and challenges that patrons present. When users come to the library with questions, they often require assistance in locating information or resources that may not be easily accessible. A librarian who possesses strong problem-solving skills can analyze the situation, ask pertinent questions to clarify the patron's needs, and employ various strategies to find the most accurate and relevant information.

Additionally, problem-solving encompasses the ability to think critically and creatively. This is particularly important when facing complex queries or when traditional resources may not yield straightforward answers. Librarians must be able to adapt to different situations, using the full breadth of their training and knowledge to assist patrons effectively. This characteristic ensures that libraries can fulfill their role in supporting the information needs of the community, making it a fundamental aspect of reference services.